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FAQs
FAQs
Explore our frequently asked questions about Holter devices, technical support, and our AI platform.
Holter Devices (ECG)
How does the MEDTL Holter device work?
Our Holter records heart electrical activity for up to 30 days. After the recording period, the data is uploaded to our platform, usually in SCP format, for medical analysis.
Is it safe to use the Holter device at home?
Yes, our devices are safe, portable, and designed for home use without interfering with your daily activities.
Technical Support
How do I contact MEDTL technical support?
You can reach us via email, platform contact, or phone. Our team responds within 24 hours.
What should I do if a device is not working properly?
First, try restarting the device and checking all connections. If the issue persists, contact our technical support for immediate assistance or replacement.
AI Platform
What features does the MEDTL AI platform offer?
Our platform analyzes Holter and other device data, detects cardiac irregularities, and generates accurate reports for physicians.
Can I access results from my phone or computer?
Our platform is currently optimized for desktop use. We are developing a mobile application that will provide real-time alerts to physicians, enabling faster response and patient care.
